1. About Sarvana Digital Agency
Sarvana Digital Agency ("we", "our", "us") is a digital marketing agency providing services including social media marketing, SEO, paid advertising, website design, and marketing consultation. These terms apply to all visitors to our website and to all clients who engage our services.
2. Use of Our Website
By using our website, you agree to:
- Use the site only for lawful purposes and in a manner that does not infringe the rights of others.
- Not attempt to gain unauthorised access to any part of our website or systems.
- Not use the site to distribute malware, spam, or any harmful content.
- Not copy, reproduce, or redistribute any content from this website without our written permission.
We reserve the right to restrict or terminate access to our website for any user who violates these terms.
3. Our Services
Sarvana Digital Agency provides digital marketing services to businesses. All services are subject to a separate service agreement or proposal agreed upon between us and the client. Key points:
- Service scope, timelines, and pricing are confirmed in writing before work begins.
- We aim to deliver high-quality results but cannot guarantee specific outcomes such as a fixed number of leads, a specific Google ranking, or a defined return on ad spend, as these depend on multiple external factors.
- Clients are responsible for providing accurate information, timely feedback, and required access (e.g. ad accounts, website logins) to allow us to deliver services effectively.
- We may use subcontractors or freelancers to deliver parts of a project. We remain responsible for the quality of work delivered.
4. Advertising Standards & Prohibited Content
Sarvana Digital Agency is committed to ethical advertising. We follow the advertising standards set by Google, Meta, and other platforms, as well as applicable Indian laws including the Consumer Protection Act and guidelines by the Advertising Standards Council of India (ASCI).
We strictly do not create, promote, or run advertising for the following:
- Gambling and Betting – including online casinos, sports betting apps, fantasy sports with real-money prizes, lottery promotions, and any form of wagering.
- Tobacco and Smoking Products – cigarettes, bidis, vaping, hookah, e-cigarettes, and nicotine products.
- Alcohol – direct promotion of alcoholic beverages in violation of platform policies or Indian law.
- Adult Content – pornographic, sexually explicit, or adult-only material.
- Illegal Substances – narcotics, unauthorised drugs, or unapproved pharmaceutical products.
- Weapons – firearms, ammunition, explosives, or related accessories.
- Fraudulent Schemes – Ponzi schemes, pyramid selling, fake investment platforms, or misleading financial products.
- Hate and Discrimination – content that promotes hatred, discrimination, or violence based on religion, caste, gender, race, nationality, or any other protected characteristic.
- Misinformation – false health claims, fake news, or misleading product claims.
- Content Harmful to Minors – any material that exploits, endangers, or is inappropriate for children.
Any client found to be misrepresenting their business or requesting prohibited content will have their agreement terminated immediately, without refund for services not yet delivered.
5. Payments & Refunds
- Payment terms are outlined in each individual service proposal or contract.
- For project-based work, a percentage deposit is typically required before work begins.
- For monthly retainer services, payment is due at the start of each billing cycle.
- Refunds are considered on a case-by-case basis. Work already completed is generally non-refundable. If we fail to begin work after receiving a deposit, a full refund will be issued.
- Ad spend paid directly to platforms (Google, Meta, etc.) is not managed by us and is subject to those platforms' own refund policies.
6. Intellectual Property
All original content, graphics, strategies, and reports created by Sarvana Digital Agency for a client become the property of the client upon full payment. We retain the right to use anonymised work in our portfolio unless agreed otherwise in writing.
All content on this website — including text, design, and branding — is owned by Sarvana Digital Agency and may not be copied or used without permission.
7. Confidentiality
We treat all client business information, strategies, and data as confidential. We will not share your proprietary information with third parties without your consent, except where required by law.
8. Limitation of Liability
To the fullest extent permitted by law, Sarvana Digital Agency shall not be liable for:
- Indirect, incidental, or consequential losses arising from the use of our services.
- Loss of revenue, profit, or business opportunity attributed to digital marketing results.
- Third-party platform changes (e.g. Google algorithm updates, Meta policy changes) that affect campaign performance.
Our total liability in connection with any service shall not exceed the total fees paid by the client for that specific service in the month in which the issue arose.
9. Termination
Either party may terminate a service agreement by providing written notice as per the terms outlined in the individual service contract. Upon termination, outstanding payments for work completed remain due.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of India.
11. Changes to These Terms
We may update these terms from time to time. Updated terms will be posted on this page with a revised date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.
12. Contact Us
If you have any questions about these Terms & Conditions, please get in touch: